“ copie de mon mail à Sidetours Incoming Services:
My transfer from Faro airport to my hotel Vila Galé Praia on 07/05/25 was organized by your company. To my great surprise, your bus did not stop in front of the hotel but about 10 mins walk (with all our luggage) further. I had to walk on the street, which is dangerous, because the wheels of my suitcase risked damage on the uneven stones of the sidewalk. When dropping me off, the chauffeur said that he would pick me up at the same place for my return on the 19/05. I ordered a taxi for my wife, myself and our luggage (fee: 5 €) on the day of our return, but your driver (another one) went to the hotel instead, where we had left already, and intended to return without us since he could not find us. Fortunately, he saw us near the roundabout with our suitcases. Two years ago, my wife and I went to the same hotel, travel also organized by Neckermann, without a problem. The driver dropped us off at the hotel and picked us up at the hotel the day of our departure. According to the hotel, some busses (big busses) had problems to turn around near the hotel, but your drivers drove a minibus for max. 8 persons! I saw many of those buses who turned in the street without a problem. The day of our departure, a bigger bus with 18 Spanish tourists arrived and made his turn without a problem. Needless to say that I will never again take advantage of your services and in the event I want to return once more to the Vila Galé Hotel, I will ascertain that the transfer is organized by another company. I will also inform my Neckermann office in Namur about this. Lastly, I received a message on my phone from your company in German. Luckely, I understand German. Most people in my area do not. “