“ We booked our vacation in the Star Beach Village en Waterpark, but when we arrived at the hotel we were placed in Star Beach City, which is outside of the Star Beach Village territory and much lower level quality accommodation.
We really had to argue at the hotel front desk to be placed in the correct place.
On the 1st day we had to stay in Star Beach City, because Star Beach Village was completely booked...
As a result the 1st day of our stay was spent on the arguing and relocation from the Star Beach City to the desired Star Beach Village... The moral impact on our family was big and took a few days to recover. This instead of enjoying well deserved (and well paid) vacation.
We booked our vacation in the Star Beach Village en Waterpark, but when we arrived at the hotel we were placed in Star Beach City, which is outside of the Star Beach Village territory and much lower level quality accommodation.
* I attach the image of the view from the room and the condition of the bathroom (which always had a bad smell).
A highway had to be crossed to get from Star Beach Village to Star Beach City. We were told by the hotel staff that there is a designated tunnel to cross the highway. While in fact the tunnel was 1.6 meter high and looked more like a sewage tunnel.
* I attached the image of the Tunnel to cross the highway towards Star Beach City.
We really had to argue at the hotel front desk to be placed in the correct place.
On the 1st and 2nd day we had to stay in Star Beach City, because Star Beach Village was completely booked...
As a result the 1st and 2nd day of our stay was spent on the arguing and relocation from the Star Beach City to the desired Star Beach Village... The moral impact on our family was big and took a few days to recover. This instead of enjoying well deserved (and well paid) vacation.
In addition, pool parties were organized on the territory of the Star Beach Village hotel using the hotel facilities: Pools, Bars, pool surrounding resting areas: Lounge chairs and Umbrellas. As all inclusive package customers we were forbidden to go there without payment (60EUR p.p.).Many young people from outside of the hotel were invited. As a result the hotel pools became really dirty.
The water park staff did not control the hotel visitors well to keep safe. As a result there were cases when people hit other people after sliding. “