Not a 5 star resort
“ I stay in at least 20 hotels a year through business and private travel. This is not a 5 star hotel. Advertises an indoor pool, but it’s closed during the summer and only used in bad weather. Then don’t advertise it. Some people don’t want to spend all day in the sun. Smokers everywhere. More accommodating to smokers than non-smokers. Games room only opens at 19:30, again don’t advertise it as an option if use is limited. Also, the boards show 16:00 but when asked, it’s only the pool tables that open at 16:00. Guest relations limited english. Difficult to ask questions and get a good response. Advertised additional a la carte restaurants but was told only able to book on Saturdays. Highly frustrated with this, as there were people dining at the restaurant the very day we asked. Dinner was extremely crowded, with long queues to dish up hot food. Gym only opens at 8:30. What about the people that prefer to exercise early morning? Guests reserve lounges from before 7am, even though it is indicated no reservations. So if you are not super early you don’t get a seat. Rooms are not cleaned properly. Our soap dispenser is not refilled for the whole stay nor were dirty glasses replaced or coffee cups removed. Rooms are relatively spacious, but really lack comfort and style. There are little to no hooks in the room to hang towels, hats etc. And no decor. The shower temperature doesn’t remain consistent. Rooms are not soundproof. And do not under estimate how long it takes to transfer from Antalya airport. It is quite a drive, minimum 2,5 hours. This was after a hour wait for the transfer to actually depart. So door to door took 13 hours to arrive at our destination. And our transfer to leave started at 23:30 for a 5:50 flight. So effectively we paid for a night’s accommodation that wasn’t used. On the plus side, the pools are very clean and we enjoyed the swimming. The pier on the ocean is a very nice touch and we enjoyed lounging on it or swimming in the sea. What did stand out were the massage therapists. I would highly recommend going for a massage. “